Order Fulfillment
About
The order fulfillment unit is responsible in managing all interactions with third party organizations that supply goods and/or services to the University. The unit has the responsibility to manage the university orders on daily basis, as the key link in communication between the buying team, vendors, and our end-customers for orders questions and/or updates. In addition, it provides constantly updated orders status, a database of vendors, a record of end-customer returns and refunds, information on vendors advance payments.
The order fulfillment unit is divided to two scopes:
1. Supplier Relationship Management responsible for vendor management
The Supplier Relationship Management (SRM) for vendor management manages and controls vendor orders, relationships, and performance for the efficient delivery of contracted products and services. Allowing the end user to meet business objectives, minimize potential business disruption, avoid deal and delivery failure, and ensure more-sustainable multisource, while driving the most value from their vendors.
For any inquiries, send an email to [email protected] or call t: +2.02.2615.2362.
2. Customer Relationship Management for order management
The Customer Relationship Management (CRM) for order management starts when the buying team places an order and ends once they receive their package or service. It allows a business to coordinate the entire fulfillment process, from order collection, logistics, inventory, and delivery visibility to service delivery.
For any inquiries, send an email to [email protected] or call t: +20.2.2615.2257.
Vendor Self-Registration
If you are a supplier/consultant and want to conduct business with The American University in Cairo (AUC).