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Emergencies

  1. FACULTY AND STAFF
  2. Housing
  3. Housing Services
  4. Emergencies

Emergency Contact Information

The Housing Office will deal with emergencies or problems that may arise on a top-priority basis. However, there are instances or situations where providing an immediate response may be unfeasible. Observe the following guidelines:

1. Sunday to Thursday, 8:30 am - 4:00 pm)

Call the Helpdesk at +20.2.2615.2222 

2. For any emergency outside normal office hours, during weekends, or on holidays

Call one of these mobile phone numbers in the order listed below. If you cannot reach any of them, call the AUC switchboard operator at 19282 and explain the problem.

  • Housing supervisor: +2.010.0007.5707
  • Housing assistant: +2.012.7000.1635
  • Housing director: +2.012.2214.5710​

​Occasionally, there are disruptions in the water supply, telephone lines or electrical failures that AUC has no control over. These can last from an hour or so to a day or more. Therefore, It is advisable to have on hand, at all times, an ample supply of water and candles or battery-operated flashlights. Those who use bottled gas should also have an extra tank in reserve.

3. Public Emergency Numbers

Public emergency numbers that can be dialed from anywhere within Egypt:

Ambulance service: 123
Civil defense and fire fighting: 125
Police: 122
Road emergencies: 012.2111.0000
The current civil defense: 180

For police assistance by zone or area; check out the Police patrol mobile phone numbers.